Information We Collect
Personal Information You Give Us
When you sign up or get in touch, we collect
basic details like your name, email, phone
number, and address. If you're working with
our financial services, we'll need
more—things like tax file numbers, income
details, and financial goals. We don't ask
for this stuff to be nosy. We need it to
actually help you.
Information We Collect Automatically
Like most websites, we gather technical data
when you visit. IP addresses, browser types,
device info, pages you view—standard stuff.
We use this to keep the site running smoothly
and spot any weird activity that might signal
a security issue.
Information From Third Parties
Sometimes we get information from credit
reporting agencies or other financial
institutions—but only when you've authorized
it or when it's required by law. We're not
out here digging through your life without
permission.
How We Use Your Information
We use what you share with us for a few
specific reasons:
-
Providing Services: If
you've asked for financial advice or
enrolled in a program, we need your info
to deliver what you signed up for
-
Communication: We'll send
updates, confirmations, and responses to
your questions—nothing you didn't ask for
-
Improvement: We analyze
how people use the site so we can make it
better, not track your every move
-
Legal Compliance:
Australian law requires us to keep certain
records and verify identities for
financial services
-
Security: We monitor for
fraud and unauthorized access to keep your
account safe
Marketing Note: We won't
spam you. If we send promotional emails,
you can unsubscribe anytime. One click,
and you're out.
Data Storage and Security
Your data lives on secure servers in
Australia, managed by reputable hosting
providers. We use encryption for sensitive
information—both when it's traveling over the
internet and when it's sitting in storage.
We're not perfect. No system is completely
hack-proof. But we take reasonable
precautions: firewalls, access controls,
regular security audits. Our team receives
training on handling data properly, and we
limit who can access what.
|
Data Type
|
Retention Period
|
Reason
|
|
Account Information
|
7 years after closure
|
Australian financial
record-keeping requirements
|
|
Communication Records
|
5 years
|
Dispute resolution and service
improvement
|
|
Website Analytics
|
26 months
|
Usage pattern analysis
|
|
Marketing Preferences
|
Until you withdraw consent
|
Communication management
|
Sharing Your Information
We don't sell your data. Period. But we do
share it in specific situations:
-
Service Providers:
Payment processors, email platforms, and
hosting companies that help us run the
business. They're bound by contracts to
protect your information.
-
Legal Requirements: If a
court order or Australian law demands it,
we'll comply. We'll notify you when
legally allowed.
-
Business Transfers: If
tarloeoniq is acquired or merged with another
company, your data would transfer as part
of that deal. You'd be notified
beforehand.
-
Your Consent: If you
specifically authorize us to share
information with a third party, we will.
We work with Australian-based partners
whenever possible. If data goes overseas, we
ensure adequate protections are in place
through approved mechanisms under Australian
privacy law.
Your Rights and Choices
Access Your Data
You can request a copy of the personal
information we hold about you. We'll provide
it within 30 days, usually sooner. There's no
charge unless the request is excessive or
unfounded.
Correct Inaccurate Information
If something's wrong, let us know. We'll
update it promptly. You can often do this
yourself through your account dashboard.
Delete Your Data
You can ask us to delete your information.
We'll honor this unless we're legally
required to keep it—like financial
transaction records. Even then, we'll
restrict access to what we must retain.
Object to Processing
If you disagree with how we're using your
data, you can object. We'll stop unless we
have compelling legal grounds to continue.
Withdraw Consent
For anything requiring your consent—like
marketing emails—you can withdraw it anytime.
It won't affect services that don't need
consent.
How to Exercise Your
Rights:
Email us at support@tarloeoniq.com
with "Privacy Request" in the subject
line. Include your full name and
account email. We'll verify your
identity before processing any request.
Cookies and Tracking
We use cookies to keep you logged in and
remember your preferences. We also use
analytics tools to understand how the site
gets used—what pages people visit, where they
click, how long they stay.
You can disable cookies in your browser
settings. Some features might not work
properly if you do, but you'll still be able
to access most of the site.
We don't use tracking pixels for advertising
retargeting. We're not following you around
the internet with ads.
Children's Privacy
Our services aren't designed for anyone under
18. We don't knowingly collect information
from minors. If we discover we've
accidentally gathered data from someone
underage, we'll delete it immediately.
If you're a parent or guardian and believe
your child has provided us with personal
information, contact us right away.
Changes to This Policy
We'll update this policy occasionally as our
practices evolve or laws change. When we make
significant changes, we'll notify you by
email or through a prominent notice on the
website.
The "Effective Date" at the top tells you
when the current version took effect. We keep
previous versions archived—just ask if you
want to see them.
Complaints and Disputes
If you're unhappy with how we've handled your
information, tell us first. We take
complaints seriously and want to resolve them
quickly.
If we can't work it out, you have the right
to lodge a complaint with the Office of the
Australian Information Commissioner:
- Phone: 1300 363 992
- Website: www.oaic.gov.au
- Mail: GPO Box 5218, Sydney NSW 2001
The OAIC investigates privacy complaints and
can order us to take specific actions if
we've breached the Privacy Act.
